Frequently Asked Questions

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I've compiled a list of the most frequently asked questions to make it easier for you to find the answers you need. If you can't find what you're looking for, feel free to send a message below.

What can this type of energy work help with?

• Physical aches and pains
• Anxiety and depression
• Reaching goals
• And many more imbalances
• Sleep and energy
• Inability to conceive
• Morning sickness
• Anger management
• Weight issues
• Financial blocks

Who can benefit from this energy work?

Anyone and everyone! Adults, children, and even your pets can benefit from an Emotion Code, Heart-Wall, Body Code, or Belief Code session.

When will I start to notice improvements of my symptoms?

Everyone's healing journey is different, so there is no set time for when a person will start to notice improvements. Some of our clients notice changes during the session or immediately after, other clients don't notice changes for a day or two after the session(s), and some it takes a few sessions to notice improvements. It truly depends on how long it takes your body to process the energy work performed, as well as the imbalances that we are focusing on.

What if I can't come to your office?

We can complete sessions in-person, virtually (Zoom, Teams, or FaceTime), over the phone, or as a distance session, meaning the session is completed without you being present. There is no benefit to one over another. The only negative to completing the session as a distance session is that you are not present to ask questions, so what we find is all you receive. 

Do you accept insurance?

Unfortunately, most insurance companies do not cover this type of energy healing, so we do not accept insurance.

Can I book a private workshop?

Absolutely! Contact me to go over details and get pricing information.

What is your Cancellation Policy?

When you register for a Workshop/Event, I ensure I have all of the materials for you for that Workshop/Event. Due to that, if you are not able to attend a Workshop or Event you have registered for, please cancel your registration in the specified amount of time below:

Up to 48 hours before Workshop/Event – Full refund

Up to 24 hours before Workshop/Event – 50% refund

Day of Workshop/Event or No-show to Workshop/Event – No refund

The only exception to this policy is a true emergency. If that is the case, please contact me at 859-803-9760

• Work-related and/or School-related demands are not considered true emergencies.

You have the ability to cancel your reservation on our website, however, if you have any difficulties in doing so, please call or text me at 859-803-9760 and I will help you.

Thank you for your understanding.

Do you ship internationally?

Unfortunately, at this time I am only able to ship within the United States.

Can I customize a product?

Absolutely! Contact me with your idea(s) and we can create something just for you!

What is your Return & Exchange Policy?

If you’re looking to return or exchange your order for whatever reason, I am here to help! I offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

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Please note the following exceptions to my return and refund policy:

• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.

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To initiate a return, please send an email to Kim@mysticgreysanctuary.com and I will send you the instructions to submit your return/exchange.

Confidentiality is a cornerstone of my practice. I uphold the highest standards of professionalism by adhering to a strict Code of Ethics, ensuring that all client information is treated with the utmost respect, discretion, and privacy.