Privacy Policy

Your privacy matters to me. This policy explains how I collect, use, and protect your information when you visit my website or use my services.

Information I Collect

• Your name and contact details (email, phone) when you submit forms, sign up for a freebie, or schedule a session.
• Information you share during sessions.
• Basic technical details through cookies or analytics tools (time spent on the site).

How I Use Your Information

• Respond to questions or appointment requests.
• Send your session notes.
• Improve my services and website experience.
• Send updates, newsletters, or special offers, but only if you’ve given permission.
• I never sell or share your personal information with third parties unless it’s required by law.

Cookies

• This site uses cookies and similar technologies to understand how visitors use the website and to improve your experience. You can turn cookies off in your browser settings at any time.

Third-Party Services

• I may use trusted third-party services (such as Venmo, PayPal, or Square) to process payments, manage emails, or host this website. These providers have their own privacy and security policies, and I encourage you to review them.

Children’s Privacy

• This site and my services are not intended for children under 10. I do not knowingly collect information from anyone under 10 without parental consent.

Data Storage & Security

• Your information is stored securely. Anything you share during a session or through this site stays confidential and will never be shared without your consent.
• I retain your personal information only as long as necessary to provide services, comply with legal obligations, or as otherwise required for record-keeping.

Your Rights

• You may also opt out of marketing emails at any time by clicking ‘unsubscribe’ in the email or contacting me directly.

Policy Updates

• I may update this Privacy Policy from time to time. Any changes will be posted here with a revised update date.

Terms of Use

Updated 10/01/2025

Please read these terms before using this website or purchasing any services or products. By continuing to use the site or making a purchase, you agree to the terms below.

Services & Products

I offer holistic, non-medical services including energy healing sessions and product. These are not a substitute for licensed medical care or mental health treatment.

By using this site or purchasing a service, you agree that:

• You are at least 18 years old, or you have permission from a parent or guardian.
• You take full responsibility for your physical, mental, and emotional well-being.

Results are not guaranteed.

Emergency Disclaimer

• If you are experiencing a medical or mental health emergency, call 911 or your local emergency services immediately.

Cancellations & Refunds

Sessions must be canceled or rescheduled at least 24 hours in advance. Late cancellations or missed sessions may result in forfeiting the session.

No refunds are available for missed sessions or late cancellations.

Any exceptions will be handled individually.

Intellectual Property

All content on this site, including text, images, logos, and downloads, belongs to Mystic Grey Sanctuary. You may not copy, share, or reproduce it without written permission.

Limitation of Liability

I am not responsible for any outcomes related to the use or misuse of my services or products. You agree to use your own judgment and discretion when applying any information, tools, or techniques.

Changes to These Terms

I may update these terms from time to time. By continuing to use the site after updates are posted, you agree to the most current version.

Jurisdiction / Governing Law

These terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky.

No Guarantees of Availability

I do not guarantee that the website, services, or digital products will always be available, uninterrupted, or error-free.

User Conduct / Misuse Clause

You agree not to misuse this website, services, or digital products in any unlawful or harmful way. Mystic Grey Sanctuary reserves the right to refuse service or terminate access at my discretion if these terms are violated.

Disclaimer

Updated 08/01/2025

At Mystic Grey Sanctuary, my intention is to support your body’s natural ability to feel better, physically, emotionally, and energetically, through safe, non-invasive, holistic methods.

Not Medical Advice or Treatment

The services, tools, and information I offer here and during sessions are not meant to diagnose, treat, cure, or prevent any disease. They don’t replace professional medical advice, diagnosis, or treatment from a licensed provider.

Always talk with your physician or qualified health provider about any medical concerns or conditions. Please don’t disregard medical advice or delay seeking it because of something you’ve read or experienced through Mystic Grey Sanctuary.

Emergency Clause

If you are experiencing a medical or mental health emergency, call 911 or your local emergency services immediately.

Individual Results May Vary

Every person is different, and results from sessions or digital tools will vary. Many clients share that they feel relief, clarity, or improved well-being, but I can’t guarantee specific outcomes. My role is to offer supportive tools that help you on your wellness journey, not to replace your own responsibility for your health or any medical care you may need.

Energy Healing Services

Energy-based sessions (including The Emotion Code®, Body Code™, and Belief Code®) are complementary wellness practices. They’re designed to support the energetic, emotional, and subconscious aspects of well-being. They are not a form of licensed counseling, psychological therapy, or medical treatment.

By Using This Site

By using this website, purchasing digital products, or engaging with any services from Stone + Sage Wellness, you acknowledge and agree to the terms above. All services and products are offered as supportive tools and are not a substitute for professional medical or mental health care.

Intellectual Property / No Redistribution

All digital products are for personal use only and may not be shared, reproduced, or distributed without written permission from Mystic Grey Sanctuary.

If you have any questions or want to clarify anything, you can reach me at kim@mysticgreysanctuary.com

Need Help Accessing Something?

If any part of this website is difficult to access or if you require information in an alternative format, please contact me.

Mystic Grey Sanctuary

7426 US HWY 42, Suite 103, Florence, KY 41042

Email: kim@mysticgreysanctuary.com Phone: 859-803-9760

A prompt response will be provided to ensure access to the requested information or resource.

Ongoing Commitment

Accessibility improvements are an ongoing part of maintaining this site, and feedback is always welcome to help enhance the experience for all visitors.